Question 1

I'm a parent. How do I set this up for my child?

Accepted Answer

Open the Families page or go straight to the onboarding form, set your child's display name and year group, and pick their focus subjects. Nothing to install and no sign up. If you buy Parent Pro you get 2 unlock codes, one for each child's device.

Question 2

Can I see how my child is doing?

Accepted Answer

Yes. My Report shows progress over time, strongest topics, areas that need work and next step recommendations. The Weekly Snapshot on the dashboard summarises sessions, accuracy and streaks, and you can share a read only summary from the Share button on the report.

Question 3

What are treats and how do I confirm them?

Accepted Answer

Treats are real world rewards your child buys with Treasure points, such as extra screen time. When they redeem one, a code and QR appear for you to confirm. Treats expire after 24 hours, so points have to be earned again for the next one.

Question 4

How do I stop my child grinding one favourite subject?

Accepted Answer

Balanced practice is built in. After three sessions in a row on one subject, that subject pauses until another subject is attempted, and the 7 day practice plan on the dashboard suggests a balanced mix.

Question 5

How does the Class plan work?

Accepted Answer

The Class plan is £30 a month and issues 30 unlock codes, one per student device. Codes appear straight after checkout so you can copy, print or paste them into your lesson materials. See the Schools page for a fuller overview.

Question 6

How do I hand out codes to students?

Accepted Answer

After purchase, the codes list appears on the pricing page with a copy all and a print friendly view. Each student pastes their code into Settings, then Pro unlocks on that device. One code unlocks one device.

Question 7

Is there a report for teachers?

Accepted Answer

Yes. Report then Teacher Report shows attainment bands, curriculum coverage, accuracy by subject and topics that need reteaching, in a print friendly layout for parents evening or planning.

Question 8

Can I see each pupil's progress in one dashboard?

Accepted Answer

Not yet. The app is deliberately account free, so progress stays on each pupil's device and the teacher report reflects the device it is opened on. A class wide dashboard would need sign in and is on the roadmap.

Question 9

What is the difference between Free, Parent Pro and Class?

Accepted Answer

Free gives 10 practice sessions a day, core subjects and basic progress. Parent Pro is £7.99 a month for up to 2 children and unlocks unlimited practice, full reports, premium themes and flash card packs. Class is £30 a month for 30 students with the same unlocked features.

Question 10

How do I redeem an unlock code?

Accepted Answer

Open Settings, find 'I have a Pro code' and paste it in, or use the same box on the Pricing page. Pro unlocks immediately on that device.

Question 11

Where is my recovery key?

Accepted Answer

You do not need a separate recovery key. Stripe sends an invoice number. The buyer can restore Pro from Pricing, Billing or Settings using that invoice number and the billing email used at checkout.

Question 12

How long is a code valid?

Accepted Answer

A code stays valid while the subscription that issued it is active. If the subscription is cancelled or lapses, the codes stop unlocking Pro.

Question 13

Can codes be re-issued?

Accepted Answer

Yes. Pro is digital content so payments are not refunded once codes are issued, but we re-issue codes free of charge for a lost, stolen or broken device, a code that never arrived, or a technical error. Email us with your billing email and Stripe invoice number or use the re-issue form.

Question 14

How do I restore Pro on the buyer device?

Accepted Answer

Open Pricing, Billing or Settings and choose Restore buyer access. Enter the billing email and invoice number shown on your Stripe invoice. This restores the paid buyer device and its codes without using a child or student activation code.

Question 15

How do I edit my avatar?

Accepted Answer

Tap the edit icon next to your avatar in Settings, or open Avatar Studio from the Reward Shop. You can change face shape, skin tone, hair, eyes, nose, glasses, hats and outfits, then save. Your avatar then appears on the dashboard, lesson screens and reports.

Question 16

How do I unlock more hair, hats and outfits?

Accepted Answer

Avatar items unlock with lifetime Treasure points and badges. Locked items show what they need, and Avatar Studio shows your points plus the next reward coming up. Keep practising and new styles appear automatically.

Question 17

Are there accessibility friendly avatar options?

Accepted Answer

Yes. There is a high contrast avatar option, clear labels on every choice and large tap targets, so the studio works with reduced vision, colour blindness and touch only devices.

Question 18

Can I change my name, year group or focus subjects later?

Accepted Answer

Yes. Everything you set during onboarding can be changed in Settings under Profile overview, including display name, year group, focus subjects and accessibility preferences.

Question 19

Can I install Treasure Inspiration as an app?

Accepted Answer

Yes. On Android or desktop Chrome use the Install app button in Settings. On iPhone or iPad, open the site in Safari, tap Share, then 'Add to Home Screen'. It then opens full screen like a normal app.

Question 20

What is the 7 day practice plan?

Accepted Answer

The dashboard builds a personalised 7 day plan from your recent accuracy and weakest topics, suggesting one short session a day across a balanced mix of subjects. Tap any day to jump straight into that practice.

Question 21

What are challenges and shared links?

Accepted Answer

You can create a challenge and share the link with a friend, classmate or parent by QR code, WhatsApp, email or social. They practise the same set of questions and can compare scores, without needing an account.

Question 22

What is Treasure Inspiration?

Accepted Answer

Treasure Inspiration is a free practice app for secondary school students (Year 7 to Year 11). It offers short, curriculum aligned questions in Mathematics, English, Combined Science and other core subjects, with a friendly digital tutor called Treasure.

Question 23

How do I start my first session?

Accepted Answer

Complete the short onboarding to set a display name, year group and focus subjects. From the Dashboard, tap a focus subject or open Choose Subjects to pick a topic and level. Sessions take around 5 to 10 minutes.

Question 24

Do I need an account to use the app?

Accepted Answer

No. You do not need to sign up, log in or provide an email address. You choose a display name during onboarding and everything is stored on your own device.

Question 25

Where is my progress saved?

Accepted Answer

All progress, points, badges, purchases and settings are saved in your browser's local storage on the device you are using. If you clear your browser data or switch device, your progress will not carry over.

Question 26

Can I move my progress to another device?

Accepted Answer

Not at the moment. Because we do not run a server or accounts, progress stays on the device it was earned on. We plan to add an optional export feature in a future update.

Question 27

How do Treasure points and the Reward Shop work?

Accepted Answer

You earn Treasure points by answering questions correctly, keeping streaks and hitting weekly goals. Points can be spent in the Reward Shop on stickers, digital books and extra themes. Points and items have no real world monetary value.

Question 28

Where can I see what I have bought?

Accepted Answer

Open Reward Shop and switch to the My Rewards tab. You will find your stickers, unlocked books, themes and a full order history with receipts.

Question 29

How are questions chosen each session?

Accepted Answer

Each topic and level has a pool of at least 20 questions. A rotation system tracks what you have recently seen on your device and serves fresh questions first, so consecutive sessions feel different.

Question 30

Is Treasure Inspiration affiliated with any exam board?

Accepted Answer

No. Content is inspired by the secondary curriculum but Treasure Inspiration is not endorsed by any exam board, school or awarding body.

Question 31

I have a learning difficulty. What can help?

Accepted Answer

Open Settings to turn on High Contrast mode, reading tints, larger text, a dyslexia friendly font and Read Aloud narration. You can also reduce animations if motion is distracting.

Question 32

Does Read Aloud send my voice anywhere?

Accepted Answer

No. Read Aloud uses your device's built in speech engine, so audio is created locally by your browser or operating system. Nothing is sent to us.

Question 33

How do I reset my progress?

Accepted Answer

Go to Settings and use 'Reset all progress'. This clears your local data on this device and cannot be undone.

Question 34

My points or streak did not update. What now?

Accepted Answer

First, refresh the page. If your browser is in private or incognito mode, storage may be cleared when you close the tab, so switch to a normal window. If the problem continues, email us with your device and browser details.

Question 35

How can I report a wrong answer or a bug?

Accepted Answer

Please email us using the contact details below and include the subject, topic and question wording so we can find it quickly.

Help & Support

Help and SupportCentre

Browse by topic

Getting started

Parents

Teachers & schools

Plans & codes

Avatar & profile

Accounts & data

Points & rewards

Accessibility

Content & questions

Troubleshooting

All questions

Re-issuing access codes

Help & Support

Help and SupportCentre

Browse by topic

Getting started

Parents

Teachers & schools

Plans & codes

Avatar & profile

Accounts & data

Points & rewards

Accessibility

Content & questions

Troubleshooting

All questions

ParentsI'm a parent. How do I set this up for my child?

ParentsCan I see how my child is doing?

ParentsWhat are treats and how do I confirm them?

ParentsHow do I stop my child grinding one favourite subject?

Teachers & schoolsHow does the Class plan work?

Teachers & schoolsHow do I hand out codes to students?

Teachers & schoolsIs there a report for teachers?

Teachers & schoolsCan I see each pupil's progress in one dashboard?

Plans & codesWhat is the difference between Free, Parent Pro and Class?

Plans & codesHow do I redeem an unlock code?

Plans & codesWhere is my recovery key?

Plans & codesHow long is a code valid?

Plans & codesCan codes be re-issued?

Plans & codesHow do I restore Pro on the buyer device?

Avatar & profileHow do I edit my avatar?

Avatar & profileHow do I unlock more hair, hats and outfits?

Avatar & profileAre there accessibility friendly avatar options?

Avatar & profileCan I change my name, year group or focus subjects later?

Getting startedCan I install Treasure Inspiration as an app?

Getting startedWhat is the 7 day practice plan?

Getting startedWhat are challenges and shared links?

Getting startedWhat is Treasure Inspiration?

Getting startedHow do I start my first session?

Accounts & dataDo I need an account to use the app?

Accounts & dataWhere is my progress saved?

Accounts & dataCan I move my progress to another device?

Points & rewardsHow do Treasure points and the Reward Shop work?

Points & rewardsWhere can I see what I have bought?

Content & questionsHow are questions chosen each session?

Content & questionsIs Treasure Inspiration affiliated with any exam board?

AccessibilityI have a learning difficulty. What can help?

AccessibilityDoes Read Aloud send my voice anywhere?

TroubleshootingHow do I reset my progress?

TroubleshootingMy points or streak did not update. What now?

TroubleshootingHow can I report a wrong answer or a bug?

Re-issuing access codes